Quality

WE ARE PASSIONATE
ABOUT OUR WORK!
As a company we take Quality seriously…

Our mission is to be the best with a reputation that is based on the quality of our
product and people. We are committed to operating in a sustainable manner and
providing opportunities for our employees to develop and to contribute towards the
community we work in.

We will ensure the quality of our products and services through:

• Satisfying our customers by listening to their needs and expectations and developing strong partnerships
• Implement, monitor and maintain the processes in place to meet the requirements
of our ISO 9001:2015 certification.
• Complying with customer quality management systems on site
• Aiming to deliver defect-free contracts on time and within budget
• Establishing quality objectives and targets to achieve
• Proactively measuring customer satisfaction and auditing our own processes to
continually improve
• Communicating this policy and our requirements to all managers and employees
Our specific targets for 2020 to 2021 are:
• Include at least 2 quality briefings each year as part of tool box talk programme
• Follow up 90% of unsuccessful bids

 

John Rees
Managing Director Rees Flooring